Refund Policy

Last updated: 8 August 2026

1. Try it free first

You do not need to pay to evaluate The Plaid Studio. The free plan lets you design and export real patterns, so we encourage you to use it before subscribing.

2. Subscriptions

14-day money-back guarantee

If you are not satisfied, contact us within 14 days of your first subscription payment and we will refund that payment in full. You do not need to give a reason.

After the first 14 days

Subscriptions are billed monthly in advance. You can cancel at any time from Billing & Tokens in the app; your plan then stays active until the end of the period you already paid for and is not renewed. We do not, as a rule, refund part-months already in progress.

Renewals charged by mistake

If you meant to cancel and a renewal was charged anyway, tell us within 7 days of that charge and we will refund it, provided the new period has not been substantially used.

3. Token packs

One-off token packs are refundable in full while the pack is completely unused, within 14 days of purchase. Once tokens from a pack have been spent, that pack is no longer refundable, because the value has already been delivered.

4. If something is broken

If the Service fails to do what we advertise and we cannot fix it for you, you are entitled to a refund for the affected period regardless of the time limits above. Tell us what went wrong and we will make it right.

5. Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you generally have a 14-day right to withdraw from a distance contract. Where you ask us to begin providing the Service immediately, that right may end once provision has begun — but our 14-day guarantee above is offered on top of, and independently of, your statutory rights. Nothing in this policy limits consumer rights you have under the law of your country of residence.

6. How to request a refund

Email support@theplaidstudio.com from the address on your account and include the date of the payment. That is all we need.

We respond within 2 business days. Approved refunds are issued to the original payment method by Paddle.com Market Ltd, our merchant of record. Paddle typically returns the funds within 5–10 business days, depending on your bank.

7. Chargebacks

Please contact us before opening a chargeback with your bank — it is almost always faster for us to refund you directly. Accounts with an unresolved chargeback may be suspended until the matter is settled.

8. Contact

support@theplaidstudio.com — we read every message.